如(ru)果不是周末或節假日,而(er)你(ni)又偏偏選擇了一(yi)個不顯(xian)眼的(de)入(ru)口進(jin)入(ru)家居賣場,你(ni)極有可能會看到一(yi)幅奇特的(de)景(jing)象:賣場內,店(dian)鋪(pu)(pu)的(de)門開著(zhu)、燈也(ye)亮(liang)著(zhu),但放眼望去,卻看不到一(yi)個店(dian)員(yuan)。家居賣場“無人店(dian)鋪(pu)(pu)”盛(sheng)行(xing)究竟(jing)為何?
家居賣場“無人店(dian)鋪”盛行,這(zhe)樣的“無人店(dian)鋪”大致可(ke)分為三種類型:
一、牧羊店
賣(mai)場內幾乎看(kan)(kan)不到(dao)店(dian)員,如(ru)果你(ni)(ni)呆的(de)時間(jian)夠長,可能有機會(hui)(hui)看(kan)(kan)到(dao)店(dian)員帶著客人過來。看(kan)(kan)到(dao)你(ni)(ni),店(dian)員大(da)多會(hui)(hui)熱(re)情地(di)跟(gen)你(ni)(ni)打(da)招呼,問你(ni)(ni)有什(shen)么需要,大(da)多數時候,她(ta)還會(hui)(hui)熱(re)情地(di)帶你(ni)(ni)全場巡視一番。她(ta)只是某個品牌的(de)店(dian)員,但卻看(kan)(kan)管整片區域(yu)(yu),盡管這個品牌在這片區域(yu)(yu)只有一個店(dian)鋪。
這么做(zuo)的原因是(shi)客(ke)流量(liang)實在是(shi)太小,好(hao)不容易來了一撥客(ke)人,如果大(da)家都出(chu)(chu)動,可能(neng)會嚇跑顧客(ke)。所以,派(pai)出(chu)(chu)一個店員(yuan)帶領顧客(ke)巡場,是(shi)最合(he)理的選擇。既不會把(ba)客(ke)人嚇跑,也節(jie)省(sheng)力氣。
二、候鳥店
幾(ji)家(jia)相鄰(lin)(lin)或(huo)是店(dian)(dian)(dian)(dian)主(zhu)關系好的(de)(de)店(dian)(dian)(dian)(dian)鋪約(yue)定,周(zhou)(zhou)一(yi)到(dao)周(zhou)(zhou)五,每家(jia)店(dian)(dian)(dian)(dian)鋪只(zhi)有一(yi)天(tian)派人去(qu),其他4天(tian)交由(you)其他店(dian)(dian)(dian)(dian)鋪派出的(de)(de)人代為照看。但他們往(wang)往(wang)沒有正式的(de)(de)約(yue)定,是一(yi)種彼此之間(jian)(jian)的(de)(de)默契。家(jia)居賣(mai)場(chang)一(yi)般(ban)(ban)都是周(zhou)(zhou)六周(zhou)(zhou)日(ri)(ri)或(huo)節假日(ri)(ri)的(de)(de)生意好,一(yi)來大多(duo)(duo)數顧客不用(yong)上班,想(xiang)買(mai)家(jia)居的(de)(de)一(yi)般(ban)(ban)都會趁這個時(shi)(shi)間(jian)(jian);二來賣(mai)場(chang)搞活動(dong)也(ye)都在這個時(shi)(shi)間(jian)(jian),多(duo)(duo)少(shao)能(neng)帶動(dong)點(dian)人氣。候鳥型店(dian)(dian)(dian)(dian)主(zhu)往(wang)往(wang)是工作日(ri)(ri)對(dui)店(dian)(dian)(dian)(dian)鋪不管(guan)不顧,委托(tuo)鄰(lin)(lin)居或(huo)賣(mai)場(chang)的(de)(de)物業人員幫開(kai)門開(kai)燈(deng),就算(suan)真有客人想(xiang)買(mai)東西,也(ye)都交由(you)鄰(lin)(lin)居代為處理(li)。只(zhi)有到(dao)了(le)周(zhou)(zhou)六周(zhou)(zhou)日(ri)(ri)或(huo)節假日(ri)(ri),才會來到(dao)店(dian)(dian)(dian)(dian)鋪里(li)自己(ji)做(zuo)生意。
三、僵尸店
顧名思義(yi),就(jiu)像僵(jiang)尸一樣(yang)(yang),徒具店(dian)(dian)(dian)鋪(pu)(pu)的(de)(de)(de)軀殼,卻完全沒(mei)有(you)店(dian)(dian)(dian)鋪(pu)(pu)的(de)(de)(de)實(shi)質和(he)靈魂。看起來,僵(jiang)尸店(dian)(dian)(dian)沒(mei)有(you)關門,場(chang)內(nei)(nei)的(de)(de)(de)燈多(duo)少(shao)也(ye)(ye)會(hui)打開(kai)一些(xie),但(dan)店(dian)(dian)(dian)內(nei)(nei)不(bu)會(hui)有(you)店(dian)(dian)(dian)員,甚至(zhi)(zhi)連衛(wei)生都(dou)(dou)沒(mei)人(ren)管,往(wang)往(wang)樣(yang)(yang)品上都(dou)(dou)積(ji)了一層灰。這(zhe)(zhe)些(xie)店(dian)(dian)(dian)鋪(pu)(pu)的(de)(de)(de)店(dian)(dian)(dian)主(zhu),要(yao)么早就(jiu)完全不(bu)要(yao)這(zhe)(zhe)些(xie)店(dian)(dian)(dian)鋪(pu)(pu)了,要(yao)么把這(zhe)(zhe)些(xie)店(dian)(dian)(dian)鋪(pu)(pu)當(dang)倉庫用。至(zhi)(zhi)于僵(jiang)尸店(dian)(dian)(dian)的(de)(de)(de)成因,大多(duo)是(shi)店(dian)(dian)(dian)主(zhu)想撤(che)店(dian)(dian)(dian),但(dan)賣場(chang)不(bu)讓(rang),這(zhe)(zhe)些(xie)店(dian)(dian)(dian)鋪(pu)(pu)撤(che)走了賣場(chang)往(wang)往(wang)也(ye)(ye)招不(bu)到接替(ti)的(de)(de)(de)商(shang)家。尤其是(shi)在一些(xie)顯眼位置(zhi),撤(che)場(chang)后空蕩(dang)蕩(dang)的(de)(de)(de)或(huo)長(chang)期圍蔽起來不(bu)裝修(xiu)施工重新(xin)開(kai)業,不(bu)僅影(ying)響觀瞻,也(ye)(ye)影(ying)響店(dian)(dian)(dian)內(nei)(nei)其他商(shang)鋪(pu)(pu)的(de)(de)(de)經營信心。于是(shi),賣場(chang)就(jiu)會(hui)千(qian)方百計不(bu)讓(rang)店(dian)(dian)(dian)主(zhu)撤(che)場(chang)。就(jiu)讓(rang)門店(dian)(dian)(dian)先在那放(fang)著,由賣場(chang)的(de)(de)(de)物業人(ren)員幫開(kai)門開(kai)燈,甚至(zhi)(zhi)幫忙處(chu)理樣(yang)(yang)品。
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