本次排名靠后的企業是:深(shen)圳市德邦物流有限公(gong)(gong)司,消費維權信用(yong)(yong)(yong)指(zhi)數(shu)33.07,信用(yong)(yong)(yong)等(deng)級較(jiao)差;申(shen)通快遞有限公(gong)(gong)司,消費維權信用(yong)(yong)(yong)指(zhi)數(shu)11.86,信用(yong)(yong)(yong)等(deng)級差;百世物流科技(中國)有限公(gong)(gong)司深(shen)圳分公(gong)(gong)司,消費維權信用(yong)(yong)(yong)指(zhi)數(shu)10.34,信用(yong)(yong)(yong)等(deng)級差,排名最后。
企(qi)業(ye)消(xiao)(xiao)費(fei)維權信用(yong)(yong)指(zhi)(zhi)數(shu)的高低,反映了企(qi)業(ye)處理(li)消(xiao)(xiao)費(fei)投訴(su)的真實情況,對消(xiao)(xiao)費(fei)者(zhe)具(ju)有(you)較強的消(xiao)(xiao)費(fei)指(zhi)(zhi)導作用(yong)(yong)。消(xiao)(xiao)費(fei)者(zhe)可通過市消(xiao)(xiao)委會公(gong)布(bu)的各(ge)行業(ye)消(xiao)(xiao)費(fei)維權信用(yong)(yong)指(zhi)(zhi)數(shu)排行榜(bang)選擇信用(yong)(yong)優質的經(jing)營者(zhe)進行消(xiao)(xiao)費(fei)。
另外,“315消費(fei)(fei)通(tong)”平(ping)臺未(wei)注(zhu)(zhu)冊企業(ye)(ye)快(kuai)捷快(kuai)遞有(you)(you)限(xian)公司(si)(處(chu)(chu)(chu)理(li)成功(gong)率(lv)35.00%)、深圳市豐城速(su)爾速(su)遞有(you)(you)限(xian)公司(si)(處(chu)(chu)(chu)理(li)成功(gong)率(lv)35.90%)、及(ji)跨越速(su)運集團有(you)(you)限(xian)公司(si)(處(chu)(chu)(chu)理(li)成功(gong)率(lv)22.22%),在2017年(nian)6月1日-2018年(nian)5月31日期間的消費(fei)(fei)投(tou)(tou)訴處(chu)(chu)(chu)理(li)成功(gong)率(lv)明顯低(di)于注(zhu)(zhu)冊企業(ye)(ye)62.13%的處(chu)(chu)(chu)理(li)成功(gong)率(lv)平(ping)均值(zhi)。未(wei)注(zhu)(zhu)冊企業(ye)(ye)的消費(fei)(fei)投(tou)(tou)訴處(chu)(chu)(chu)理(li)效率(lv)低(di)、處(chu)(chu)(chu)理(li)成功(gong)率(lv)低(di)、消費(fei)(fei)者滿意度(du)低(di);從消費(fei)(fei)投(tou)(tou)訴處(chu)(chu)(chu)理(li)態度(du)、處(chu)(chu)(chu)理(li)結(jie)果等方面進行對比,“315消費(fei)(fei)通(tong)”平(ping)臺注(zhu)(zhu)冊企業(ye)(ye)的表現均優于未(wei)注(zhu)(zhu)冊企業(ye)(ye)。
深圳市消(xiao)委會在此提醒各企業,及時處理消(xiao)費(fei)者(zhe)投訴、與消(xiao)費(fei)者(zhe)提早和解,妥(tuo)善化解消(xiao)費(fei)糾紛(fen)。
接下來,市消(xiao)(xiao)委會將大(da)力(li)推(tui)進(jin)社會共治的消(xiao)(xiao)費(fei)(fei)(fei)信(xin)用管理新(xin)模式,持續公布重(zhong)點行(xing)業的經(jing)營者(zhe)消(xiao)(xiao)費(fei)(fei)(fei)維權信(xin)用指數,使企(qi)業的消(xiao)(xiao)費(fei)(fei)(fei)維權信(xin)用指數成為衡量經(jing)營者(zhe)對消(xiao)(xiao)費(fei)(fei)(fei)者(zhe)權益(yi)保護情況的重(zhong)要標準,以(yi)強化消(xiao)(xiao)費(fei)(fei)(fei)維權信(xin)用對消(xiao)(xiao)費(fei)(fei)(fei)者(zhe)的消(xiao)(xiao)費(fei)(fei)(fei)指導作用和對經(jing)營者(zhe)的監督作用,促進(jin)行(xing)業的健(jian)康發展(zhan)。
消費維權信用指數是(shi)市消(xiao)(xiao)委會消(xiao)(xiao)費(fei)維(wei)權(quan)(quan)(quan)信(xin)用(yong)體系對(dui)經(jing)(jing)營者(zhe)(zhe)(zhe)(zhe)(zhe)處理消(xiao)(xiao)費(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)投訴能力的綜合(he)評(ping)價。消(xiao)(xiao)費(fei)維(wei)權(quan)(quan)(quan)信(xin)用(yong)指(zhi)數(shu)評(ping)價指(zhi)標由經(jing)(jing)營者(zhe)(zhe)(zhe)(zhe)(zhe)解(jie)決消(xiao)(xiao)費(fei)糾紛(fen)的誠意(yi)度(du)(du)(du)(du)(以下簡稱(cheng)“誠意(yi)度(du)(du)(du)(du)”)、消(xiao)(xiao)費(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)的滿意(yi)度(du)(du)(du)(du)(以下簡稱(cheng)“滿意(yi)度(du)(du)(du)(du)”)、侵害消(xiao)(xiao)費(fei)者(zhe)(zhe)(zhe)(zhe)(zhe)合(he)法權(quan)(quan)(quan)益(yi)行為(wei)(wei)(wei)(wei)的嚴(yan)重(zhong)程度(du)(du)(du)(du)、達成(cheng)協議的履行情況四個(ge)(ge)二級(ji)(ji)(ji)指(zhi)標組成(cheng)。其中(zhong)(zhong)常規計(ji)(ji)分(fen)(fen)的為(wei)(wei)(wei)(wei)誠意(yi)度(du)(du)(du)(du)和滿意(yi)度(du)(du)(du)(du),包含的五個(ge)(ge)三(san)級(ji)(ji)(ji)指(zhi)標,分(fen)(fen)別為(wei)(wei)(wei)(wei)確認(ren)速(su)(su)度(du)(du)(du)(du)(占(zhan)比(bi)20%)、提出方案(an)(占(zhan)比(bi)20%)、和解(jie)成(cheng)功(占(zhan)比(bi)30%)、調(diao)解(jie)成(cheng)功(占(zhan)比(bi)20%)、調(diao)解(jie)過程(占(zhan)比(bi)10%)。經(jing)(jing)營者(zhe)(zhe)(zhe)(zhe)(zhe)在處理消(xiao)(xiao)費(fei)投訴過程中(zhong)(zhong),通(tong)過“315消(xiao)(xiao)費(fei)通(tong)”系統信(xin)用(yong)模(mo)塊自動計(ji)(ji)算、累計(ji)(ji)信(xin)用(yong)分(fen)(fen)數(shu),五個(ge)(ge)三(san)級(ji)(ji)(ji)指(zhi)標中(zhong)(zhong)的“確認(ren)速(su)(su)度(du)(du)(du)(du)、提出方案(an)、和解(jie)成(cheng)功、調(diao)解(jie)成(cheng)功”均(jun)為(wei)(wei)(wei)(wei)客觀(guan)分(fen)(fen)數(shu),占(zhan)總(zong)分(fen)(fen)的90%,可(ke)以說,消(xiao)(xiao)費(fei)維(wei)權(quan)(quan)(quan)信(xin)用(yong)指(zhi)數(shu)的高低,90%掌(zhang)握(wo)在經(jing)(jing)營者(zhe)(zhe)(zhe)(zhe)(zhe)自己手中(zhong)(zhong)。消(xiao)(xiao)費(fei)維(wei)權(quan)(quan)(quan)信(xin)用(yong)指(zhi)數(shu)0-20信(xin)用(yong)等(deng)(deng)(deng)級(ji)(ji)(ji)為(wei)(wei)(wei)(wei)差、20-40信(xin)用(yong)等(deng)(deng)(deng)級(ji)(ji)(ji)為(wei)(wei)(wei)(wei)較(jiao)差、40-60信(xin)用(yong)等(deng)(deng)(deng)級(ji)(ji)(ji)為(wei)(wei)(wei)(wei)一般、60-80信(xin)用(yong)等(deng)(deng)(deng)級(ji)(ji)(ji)為(wei)(wei)(wei)(wei)良好(hao)、80-100信(xin)用(yong)等(deng)(deng)(deng)級(ji)(ji)(ji)為(wei)(wei)(wei)(wei)優(you)秀。
深圳市快遞物流行業消費維權信用指數排行榜: